The primary objective of the Director of Operations is to develop, direct and coordinate a smoothly operating organization of qualified people; to direct the activities required for operation, maintenance and construction of the distribution and transmission facilities and equipment needed for an adequate, reliable, economical supply of electricity to meet total Membership requirements; to demonstrate strong people skills, be innovative, and focused on quality and safety while being a self-starter; and to effectively perform supervisory and management practices, which include computer literacy, delegating tasks, scheduling, setting goals, evaluating performance, motivating employees, allocating resources, and on the spot decision making.
Other objectives include:
Promotes safe work practices.
Provides superior service to MJM Member-owners.
Presents a positive image for the Cooperative.
Coordinates operation’s activities to ensure maximum efficiency.
Ensures security and confidentiality of data.
Serves as a team builder and player.
1. Directs all activities of construction, operation, and maintenance of outside plant and makes sure that all responsibilities, authorities, and relationships are understood, performed and delegated to assigned personnel.
2. Establishes standards of performance of all the jobs in his department. Develops or recommends training programs which assist and encourage his people to meet the standards of performance of their jobs.
3. Keeps informed of trends in the industry – particularly in relation to methods, equipment and costs and recommends possible changes or improvements to the President/CEO.
4. Plans the day-to-day work of personnel and makes field trips for the purpose of inspection of work performed for safety, efficiency and regulatory compliance and determining future work needs.
5. Coordinate activities of line workers during outage situations ensuring that all repairs are done in a safe and efficient manner and initiate the Emergency Work Plan, if necessary. This includes the requirement of being physically in the office to assist with outage coordination when necessary.
6. Maintains familiarity with Union contract and administers provisions of the contract to employees under his direction. Make recommendations when hiring, promoting, disciplining or terminating IBEW employees.
7. Responsible for proper utilization of the apprenticeship program to ensure compliance with program testing and evaluation and to ensure well trained apprentices enter the work force.
8. Use staff meetings, appraisals, coaching and counseling to keep abreast of special problems, habit patterns and individual attitudes for which personal advice or assistance is needed.
9. Assist Engineering Department with various projects.
10. Assign work for overhead and underground contractors and ensure that all work is completed as expected.
11. Address Member concerns related to the Operations Department and demonstrates a commitment to Member service at all times.
12. Make recommendations for replacement of trucks and various equipment in addition to making certain that proper maintenance is performed on such equipment.
13. Directs the maintenance of transformers, oil circuit breakers, regulators, meters and related equipment.
14. Oversee the safety program and training and directs the maintenance of records of PCB analysis, CDL licenses, First Aid, CPR, Safety Accreditation, test records, etc. or as directed by the President/CEO.
15. Coordinates meetings with after-hour dispatch center to discuss and review MJM operations updates and dispatch problems and keeps the dispatch center up-to-date regarding workers unavailable for calls after hours to provide efficient call-out of line workers.
16. Review and approve timesheets to verify hours, correct work order/service order numbers and locations on Operations Department time sheets to ensure timely and accurate processing.
17. Cooperates and coordinates with Staff in the preparation of the Annual Budget and in developing long-ranged work plans.
18. Performs other duties as assigned. This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
REPORTS TO: President/CEO
DIRECTS AND SUPERVISES: Area Foremen, Area Utility Leader(s), Linemen, Mechanic/Equipment Operator, Warehouseman, Operations Coordinator, and Meter Technician.
President/CEO – Reviews major activities and informs him/her of major developments; to obtain information and guidance; to obtain necessary approvals.
Engineering Department – To establish close coordination between the Operations Department and the Engineering Department and to advise the Operations Department of additions to or changes in specifications.
Warehouseman – To inform him in advance of major projects requiring abnormal amounts of material, and to advise him as to the type and kind of material purchases.
Director of Finance and Administration - Confers with, consults, advises, informs, fosters and directs cooperation with her to assure complete understanding, coordination and cooperation with respect to billing functions, special reports and other office matters.
Other Personnel – To maintain friendly working relations with all employees to encourage team spirit and teamwork so that there may be high morale, high productivity and greater satisfaction in working for the cooperative.
Members – To maintain courteous and cooperative relationships which create goodwill. Responds to inquiries and complaints; makes explanations, adjustments or initiates corrective action within established policies.
Professional and Civic Organizations – Professionally represents the Cooperative in such civic organizations and professional groups as designated by the President/ CEO for the interchange of ideas.
Auditors, CRC and NISC – To maintain close relationships with the consultants of the Cooperative to the extent that their services are used adequately and the extent that their advice and counsel are heeded and understood for the greatest possible advantage; to check with them on matters in which they can be of assistance.
Federal, State, County and Local Officials – To maintain good and friendly relations with all officials, whether elected or appointed, and to help them or to gain assistance from them in matters of concern to the Cooperative.
PERSONAL, EDUCATION AND TRAINING REQUIREMENTS
A positive attitude, a strong work ethic and a reputation for integrity and honesty.
Ability to work well with employees and Member/consumers.
An understanding of electric distribution systems in addition to experience with such systems.
High School Diploma or GED. A college degree in a related electrical field is preferred.
Completion of the National Rural Electric Cooperative Association Supervisory Certificate is preferred.
Strong PC skills.
Excellent interpersonal and communication skills.
CDL and First Aid certificate.
Attend meetings as a participant or observer and attend training seminars both at the office and at various outside locations upon request.
Since 1939, MJM Electric Cooperative has been serving more than 7,800 members in portions of Jersey, Macoupin, Montgomery, Bond, Fayette, Greene and Madison counties. MJM Electric Cooperative employs over 30 dedicated team members and has annual revenues of $20 million. MJM Electric Cooperative is a member of Wabash Valley Power Alliance and the Association of Illinois Electric Cooperatives.