As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Working at Citi in realty services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. Citi Realty Services(CRS) delivers excellence through safe, cost-effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace and retail spaces of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrow’s workplace and retail experience and lead the way in real estate management techniques and services. To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Citi Realty Services (“CRS”) Operational Governance is a global organization that provides the risk framework and controls oversight for CRS Functions and the Regional Program Assurance Office (“PAO”) activities. These activities are in place to measure, analyze and improve business process performance while ensuring all activities are consistent with Citi’s policies, standards, regulations, procedures and guidelines in order to mitigate operational risk.

Operational Governance strives to improve the level of governance applied by CRS Functional teams as well as support operational teams in their oversight and risk management activities and ensuring alignment with CRS Risk and Control (“R&C”) initiatives, programs and goals.

CRS Operational Governance and the PAO promotes Citi’s culture and principles to support CRS Functional groups to mitigate operational risk, serve clients and stakeholders, encourage conduct that is transparent, prudent and dependable, enhance world-class services and products, continue to reduce cost, and innovate new opportunities through five pillars: 1) Governance, 2) Performance Management, 3) Cost Management, 4) Information Management, 5) Improvements and Efficiencies.

Job Description:

• As Global Head of Operational Governance you will serve as advisor to the Global Head of Real Estate Operations, CRS Function Heads [Real Estate Transactions, Design and Construction, Facilities Management, Critical Facilities and Sustainability] and their leadership teams to ensure the control objectives for the business are met.

• Provide leadership in terms of strategic and forward-thinking governance support, controls, and operational expertise to achieve business performance targets while maintaining the integrity of policies and procedures.

• Define operational performance standards and metrics to ensure the appropriate risk framework is applied to business decisions.

Key Responsibilities

• Management of global standards, procedures and guidelines for CRS Functions to ensure operational consistency across the regions; manage the development of training (employees and Third Parties) on proper responsibilities under Citi policies and CRS processes with an emphasis on policy change and potential risk areas
• Lead a governance team that provides alignment with Citi risk framework, initiatives, programs and goals while ensuring consistency in the monitoring and reporting methodologies across the regions; quickly synthesize complex information and package into concise yet comprehensive information to deliver to CRS senior management, Function Head and Risk and Control with recommended course of action (remediation plans)
• Apply in-depth knowledge of Real Estate activities, financial controls and operational risk to be used in setting strategic governance direction; manage the utilization and development of key metrics linking performance to Real Estate objectives.
• Direct the regional and global CRS Functions and Asset Management teams to ensure consistency and seamless alignment with the governance strategy and risk framework; direct the implementation of consistent solutions for operational process improvements and efficiencies to mitigate operational risk.
• Support the operation teams to optimize cost that allow the firm to meet annual budgetary and business goals while improving cost validity.
• Manage relationship with outsourced service provider teams to monitor KPIs and corrective actions.
• Proactively assess workload and address with external service providers to right size.
• Understand the dependencies and inter-relationships of the tasks to ensure success.
• Communicate effectively with staff and management on status, issues, risks, goals, and objectives.
• Report on performance to management including highlighting issues, mitigation plans and progress.

Job Family:

Facilities Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Job Skills/Qualifications

• Bachelor's Degree or equivalent experience in business; Master’s Degree Preferred

• 10 – 12 years’ experience in a related field (i.e. risk, control, compliance, audit, construction, project management, etc..).

• 3-5 years’ experience managing staff.

• High energy and a passion for risk and control / governance and its processes.

• Very strong communication, influencing, and problem-solving skills.

• Strong meeting organization and facilitation skills.
• Team player with ability to handle strong personalities at all levels of the company.
• Experience and ease in interfacing with Senior Management.
• Track record of managing work to achieve milestones on time and within budget under pressure.
• Analytical, flexible, team-oriented, have good interpersonal skills with strong attention to detail.

• Technical proficiencies in Microsoft Office products (Word, Excel, and PowerPoint) and Microsoft Project as well as industry standard project management tools.
• Financial Services experience preferred.