Position Summary

The Manager of Student Systems manages a team of highly technical staff, overseeing all aspects of the operation, support, and maintenance of the Student Information System (SIS) and other related modules. The manager will provide strategic guidance to proactively improve the performance, reliability, security, and cost-effectiveness of customers' solutions using industry best practices. The manager functions as a recognized expert for the student system, related applications, and their underlying technical components.

Essential Functions

• Manages a team of analysts and developers responsible for the University's Student System (Ellucian Banner) and other related enterprise systems
• Creates and executes business and technical plans, and revises as appropriate to meet changing needs and requirements
• Creates procedures and guidelines to ensure compliance with university policy and federal and state regulations
• Evaluates and assesses metrics and program effectiveness; review trends and monitor proactively
• Evaluates the effectiveness of the organizational structure and programs to ensure success, development of employees, and appropriate use of staff resources
• Acts as liaison with the Offices of the Register, Financial Aid, Cashier's Office, Admissions, Academic Advising, Institutional Research, International Students & Scholars, Undergraduates, Graduates & Postdoctoral Studies, Housing & Dining, and other campus offices
• Performs all other duties as assigned

Additional Functions / Information

• Gathers, confirms, and documents user requirements
• Completes functional analysis and gap analysis of the application software and user requirements
• Documents, cross-trains, and assists other technical staff as needed on production support issue resolution and application/utility software development and maintenance
• Designs, develops, tests, and documents complex web applications and software utilities
• Reviews and respond to client issues and inquiries
• Troubleshoots issues and provides a high level of client satisfaction
• Provides training and documentation for custom applications
• Determines upgrade, patch, and modernization schedule to maintain system uptime and usability

Experience and Education Requirements

• Bachelor's Degree in Computer Science, Engineering, Management Information Systems, or related field
• 8 years of related experience with the technical support of the student information systems in the production environment of a complex higher education institution

Substitutions

• In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted
• In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted

Skills Required

• Detailed understanding of relevant business and technical knowledge
• Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture
• Demonstrated ability to lead, motivate, and develop staff
• Exceptional customer relationship skills, consensus-building skills, and ability to establish effective working relationships in a diverse environment
• Demonstrated ability in excellent execution and project management skills, including the ability to balance the big picture with detailed steps
• Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring the timely completion of priority objectives.
• Excellent verbal and written communication skills with both technical and non-technical clients

Preferences

• Education
  • Master's degree
• Experience
  • Experience with the DegreeWorks and/or Banner Student systems
  • Experience with the Courseleaf system
• Skills
  • Ability to develop Banner forms
  • Functional expertise in Banner Student
• Working Conditions
  • May require extended hours in the evenings and/or weekends to meet deadlines or during major transitions
  • Travel to conferences for networking and training will be expected
  • Will be required to carry a cell phone and receive notifications from server monitoring software

The Rice University Office of Information Technology
https://oit.rice.edu/

Rice University HR / Benefits website
https://knowledgecafe.rice.edu/benefits

Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.

Current Rice University COVID policies, which include vaccination, face mask, testing, gatherings, occupancy limits, and travel policies can be found here: https://coronavirus.rice.edu/policies