Reporting to the Director of Facilities at the Harvard University Graduate School of Education (HGSE) the Facilities Manager primary responsibility will be managing all aspects of contracted services. Communicates with various faculty, staff and students to ensure their satisfaction with these services as it relates to the standards of the contracts. Monitors the performance of vendors to ensure the highest quality service with the best value, creates performance matrixes and benchmarks against industry standards.
This position also works closely with the entire Facilities staff to assist with day-to-day activities associated with the maintenance, repair and general operation of the campus which may include; making recommendations to improve operations, planning and scheduling of work requests and monitoring work requests.
The position requires dealing with a wide range of complex administrative and technical tasks where frequent independent interpretation and decision making is required. It requires face to face, telephone and written communications with all levels of the University community and a wide spectrum of outside agencies, schools and vendors. Requires the ability to organize, prioritize, and perform under pressure in both an internal departmental contact and client capacity. The position directly affects the effectiveness of the Facilities Department.
Responsible of the following, but not limited to:
Directly supervises HUCTW staff. Prioritizes, directs and assigns work to be performed. Ensures work is completed correctly and in timely manner. Meets regularly to review upcoming project work. Conducts and evaluates mid-year and annual performance reviews.
Manages the CMMS (Computerized Maintenance Management System) programs. Supervise management of the Preventive Maintenance Programs and Quality Assurance of work orders (Service Request and Preventive Maintenance).
Leveraging the CMMS analyze and report on data to support management decisions and workload distribution; refining and implementing a strong planning and scheduling function focused on developing and executing preventive and deferred maintenance of equipment, space, and infrastructure.
Manages and schedules in the CMMS all contracted trades, vendors, other university departments providing mechanical, electrical, and plumbing (MEP) / Life Safety Fire Alarm, Fire Protection. Locks/Keys, Access Control System, Energy Management System, Landscape & Trash/Recycle, Carpentry, Paint, and other services to the HGSE. Manages various service contracts and evaluates vendor performance.
Monitors service contracts to assure proper and efficient operation of building systems and equipment. Reviews all daily work requests in the CMMS , ranks them in response priority, assigns jobs to the appropriate vendor, and oversees the timely and successful completion.
Prepares work schedules in the CMMS for all projects. Continually monitors the performance of vendors and assures highest quality service and best value. Must be proficient in record keeping and reporting for all R&M procedures, assessing efficiency and making recommendations to enhance performance and comfort.
Help in investigating, establishing and monitor Key Performance Indicators, Staffing Metrics, and Department Balance Scorecards.
And other duties as assigned by the Director of Facilities - Operations.
HGSE is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.
HGSE Human Resources values diversity in all forms, and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows each individual to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school. We do this by:
Hiring and retaining staff reflecting the diversity of those we serve;
Providing employees opportunities to learn, grow, and be challenged;
Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation;
Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion;
Communicating transparently and respectfully; and
Fostering an inclusive, respectful, and professional work environment
About the Harvard Graduate School of Education
Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu
Salary Grade: 056
Union: 97 - Non-Union,Statutory Supervisor
5 years of experience in facilities management.
Must be available to respond to emergency calls during non-business hours, determine appropriate response and dispatch staff and vendors as the situation warrants. This position is considered essential staff, requiring site presence during building and weather emergencies.
Any candidate wishing to be considered must supply a cover letter in addition to their resume showing that they meet the required basic qualifications.
Must have a proven record of engaging in a diverse multi-disciplined staff and developing high performance work teams. We are looking for a candidate who exemplifies a high level of energy and enthusiasm in the day-to-day performance of work.
Ability to work effectively in a busy environment. Strong computer skills (MS Office Suite, Outlook), analytical skills and knowledge of data collection and analyses.
Demonstrated ability to establish and maintain effective working relationships with diverse constituencies.
Excellent interpersonal skills with the ability to work with a diverse group of individuals at all organizational levels, both inside and outside of the University.
The ability to organize, prioritize and perform under pressure in both a public and internal administrative capacity.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Graduate School of Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.