The Operations Division serves the four Tufts University campuses: the main Medford/Somerville campus, the Boston Health & Sciences campus, the School of the Museum of Fine Arts at Tufts and the Grafton Veterinary campus together encompassing 170 buildings and 5.1million gross square feet. A broad range of services are provided to support the university campuses including facilities services, capital program management, campus planning and renewal, campus engineering and energy management, event services and public and environmental health and safety. Together, these functions are responsible for the efficient, cost effective and safe operations of our university as well as the maintenance and management of our university assets to support our research and educational mission, vision and values.

The Operations Control Center is the hub of daily activity for maintenance and support services involving our campus facilities, grounds and supporting services. The OCC Technician is a key player that provides the first line of support to the Tufts community for incoming building operations emergencies, building system alarms, and a wide range of issues and services involving the interior and exterior university facilities, grounds and properties.

We are seeking a highly motivated individual with a high potential and/ or existing aptitude to develop a mastery in the operation and interpretation of data from building automation systems, and facilities work management systems working as an integral member of a team of professionals who are on the front lines of redefining maintenance management standards for building operations across the university.

The normal work schedule is 9am to 5pm Monday through Friday however a later shift for some or all weekdays or a schedule involving some weekend coverage is negotiable. In addition, there may be intermittent on-call requirements. This position is considered essential as defined in the Tufts University employee handbook which requires key University employee to report to work during weather emergencies.

Tufts University is committed to the engaagment of its employees in solutions and methods that recognize the power of cultivating a diverse workforce and ensuring our prominence as an environmental steward by elivening discussion and behaviors that promote university investment in environmentally sustainable yet economically defensible solutions. 

Reporting to the Director, Business Technology and Process, the Operations Control Center Technician’s primary role is to ensure that all service requests are responded to with an appropriate level of urgency, efficiency and accuracy. The Technician performs a full range of assignments with respect to the operation of the University’s building automated controls systems (BAS), primarily Johnson Controls, for all university buildings including science and research complexes. The Technician must have the aptitude to continuously hone his / her expertise and knowledge in evaluating and reacting to data and outputs from the university building automation and alarm systems as well as the university’s computerized maintenance management system (CMMS), Maximo. The Technician demonstrates expertise and independent judgement in drawing upon university protocols with respect to the deployment of resources responsive to facilities-based emergencies and work requests over a wide range of situations and contexts.

The OCC Technician provides inputs to continuously evolving building system and equipment job plans, safety plans, building alarm monitoring and response protocols and emergency response protocols. The OCC Technician works collaboratively with facilities management in responding to work priorities, understanding building, zone, and occupant needs and understanding the impacts of preventative maintenance programs on the ongoing operability of building systems, equipment and components.

The OCC Technician ensures the integrity, accuracy, and completeness of facilities repair and maintenance work order data in the CMMS system. The Technician is data oriented and committed to capturing, maintaining, and using data in support of the Division’s Asset Management Program. S/he understands the importance of ensuring that data supporting all facilities activities are accurately categorized and articulated in the University CMMS and BAS systems as well as a strong working knowledge in how this data flows into KPI’s and activity base reporting that informs continuous improvements in how University resources are deployed and university assets are optimized.

Basic Requirements:

• Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Industrial Engineering, Facilities Management, or a related field.
• 1 to 3 years of experience with environmental controls and business automation systems in a research, lab, medical or equivalent environment;
• Working knowledge of HVAC systems and energy management control systems.
• The ability to multi-task in a fast-paced environment while consistently demonstrating a professional and courteous demeanor; skilled in maintaining a positive relationship with customers.
• Demonstrated ability to reach complex blue prints and control submittals
• Excellent verbal and written communication skills; Ability to express ideas clearly and concisely, both verbally and in writing
• Substantive experience with computerized maintenance management systems (CMMS).
• Working knowledge of building and safety code requirements; building, electrical, plumbing, and HVAC maintenance and repair methods.
• Familiarity with Uniform Building Code; BOMA Standards; ADA Regulation
• Ability review and interpret service contracts for technical specifications, and contract/service
  agreements.
• Experience with overseeing service providers and service contracts.
• Demonstrated customer service skills.
• Demonstrated computer skills: Windows, Word, Excel, Database, BAS and CMMS.

Preferred Qualifications:

• Experience utilizing Maximo CMMS
• JCI BAS controls monitoring experience

Special Work Schedule Requirements:

• Required to be on site during emergency situations related to weather and/or man made
  such as power outages and scheduled utility shut downs.

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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