This position Identifies and implements voice technology solutions with the goal of improving operation performance/efficiency. This position provides planning, development, configuration, maintenance, and troubleshooting of the enterprise-wide Microsoft Teams Voice installation. This position must be able to translate business requirements into communication solutions. The incumbent must be familiar with telecommunication technologies and have experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Session Boarder Controller. The Microsoft Teams voice engineer manages devices certified for Microsoft Teams, audio/video conferencing, and voice migration. This position collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams voice engineer also works with administrators for other areas of ITS and the university, including networking, identity, licensing, security, and compliance.

• Related Master’s Degree and 1-2 yrs experience; or a related bachelor’s degree and 2-4 yrs experience; or an equivalent combination of education and experience.
• Experience in the following areas is necessary: 5 years of systems administration; 3 years of Exchange Online administration; 3 years of Teams Voice administration
• Experience with voice endpoint management
• Well-versed in Powershell

About University of North Carolina at Greensboro

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter and Instagram.

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