Director of Facilities, Housing and Residence Life
Location: Chattanooga, Tennessee
Internal Number: 2300000268
Director of Facilities for Housing and Residence Life (Facilities Services Management 2 - MR13)
Housing and Residence Life
University of Tennessee at Chattanooga
The Director of Facilities for Housing and Residence Life provides day-to-day leadership for all on-campus housing operations and facilities, which include facilities management, access management, custodial operations, conference services support, logistics, inventory management, & customer service. This position coordinates the planning and implementation of minor renovation and construction projects, including capital improvements and repair & replace work. The Director manages contractual arrangements with external contractors/vendors providing services and products to resident students.
Duties and Responsibilities:
Provides leadership, direction, and the support necessary to ensure that day-to-day facilities operations are performed consistently and effectively to achieve high quality outcomes.
Participates as a member of the Housing Sr. Leadership Team, provides leadership to facilities Associate Director, Assistant Director, Custodial, Grounds, Warehouse and Trades staff.
Provides leadership for departmental activities related to access management, including all electronic lock technology and physical key & lock hardware in addition to the liaison relationship with Access Control within the Facilities Operations and Planning department and University Information Technology.
Develops and maintains relationships with internal departmental units such as Assignments, Conference Services and Residence Life as well as with retail and contracted services.
Holds staff within the facilities area accountable for delivering excellent customer service on a consistent basis.
Ensures Custodial, Maintenance and Skilled Trades Facilities staff participate and utilize knowledge attained through technical and safety training programs.
Fosters an organizational culture of respect, inclusion, and innovation, and ensures that all employees are treated fairly, respectfully, and professionally.
Plans and directs the administrative, operational, and developmental activities of University Housing Facilities.
Fosters an environment that encourages accountability among management staff and helps all staff to creatively solve and take ownership of problems.
Encourage open communication and create an environment of inclusiveness, focusing on positive staff morale.
Serves as an escalation contact for student & parent concerns with facility-related situations and services.
Conducts market research and gathers benchmarking and assessment data as well as provide analysis of that data as requested.
Provides liaison to Housing and Residential Life area staff as well as internal departments/divisions as requested.
Special projects and other duties as assigned by the Associate VC of Housing and Residential Life or designee.
Facilities Management & Problem Solving
Develops and implements the 10-year strategic plan and annual work plan for the Facilities area. Ensure that strategic initiatives and projects align with the University's mission/vision.
Monitors progress related to the Facilities strategic plan, annual work plan and goals on a regular basis, to ensure that appropriate progress is made to achieve desired results.
Manages the Housing and Residential Life department's interests in the maintenance program of all on-campus housing residential facilities. This includes living units, study rooms, classrooms, public areas/lobbies, etc. in addition to working with the contracted service provider for landscaping, cleaning, and extermination as well as trash service.
Manages the implementation of renovation and construction projects, including capital improvements, on a day-to-day basis, in partnership with Facilities Design and Construction and Facilities Operations and Planning.
Monitors and evaluates effectiveness of day-to-day facilities operations through personal walkthroughs of areas.
Monitors and evaluates facility conditions through reports from Associate Directors and other staff within supervisory scope and personal walkthroughs of areas.
Ensures that operational and service problems/issues within the facilities area are minimal and resolved.
Establishes and implements programs for major systems and equipment replacement.
Oversees the development and application of sustainability, energy management and preventative maintenance programs.
Assists with coordination of work with university stakeholders regarding sustainability initiatives.
Makes frequent and ongoing visits to all residential housing areas to stay apprised of on-going conditions or problems and to also obtain feedback regarding operational and facilities services.
Collaborates with Facilities and Safety and Risk Management to maintain required fire and life safety equipment with the residential areas and likewise with UTC PD on security cameras and related equipment.
Plans and conducts facility inspections on a regular basis and monitor code and ADA compliance.
Administers the Facilities Life Safety and Security Program. Elements of this program include but are not limited to ensuring compliant fire extinguishers are present in prescribed areas, smoke detectors and exit lights are operational, and appropriate inspection and preventative maintenance of life safety systems occurs.
Provides crisis response and follow-up as needed for the resident population including emergency preparation.
Coordinates indoor air quality testing, mitigation, and abatement for asbestos and mold, primarily (testing may be intermittent or regularly recurring).
Coordinates work of necessary contractors with campus space managers.
Summarizes testing results, propose mitigation, abatement/remediation, and prevention solutions.
Accomplish building excellent relationships with various stakeholders at all levels of management to support the department's objectives and cultivate a culture of safety on campus.
Develops a high performing team to ensure the performance of the department's goals and executes various safety and risk management processes.
Budget & Procurement
Develops and effectively manages/monitors the annual facilities operations and capital project budget.
Ensures that budget estimates are on target or explanations for variances are available and defensible.
Identifies and implements operational efficiencies and cost savings.
Authorizes and oversees custodial, maintenance and equipment purchases.
Develop specifications for construction projects and installations.
Oversee the preparation of project bid documents.
Oversees contractual arrangements with external contractors/vendors and other University departments providing services and products to resident students, including telecommunications & related technology (cable TV, telephones, data lines, computer labs) along with vending, laundry services, bed lofts, and move-in.
Manages the purchase of furniture and equipment.
Maintains the central housing office warehouse inventory as well as the off-site warehouse inventory.
The ideal candidate will possess the following:
Possess skills in assessing, organizing, delegating, and prioritizing.
Ability to lead, motivate, direct, and communicate with all levels of employees.
Strong administrative and problem-solving skills.
Exceptional written and oral communication skills.
Ability to develop and maintain positive working relationships.
Engagement of and follow-up with constituencies.
Demonstrated skill at managing crisis situations.
Demonstrated supervisory experience, preferably with full-time staff.
Familiarity with student housing, multicultural environments, and academic support and development programs.
Ability to work evenings and weekends, as needed.
Review of applications will begin October 16, 2023 and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Minimum qualifications: Bachelor's degree in a relevant field; experience in business, construction management, maintenance operations management, or related experience.
Preferred qualifications: Master's degree in Higher Education Administration, Business or Public Administration, or other related field; five years full-time, progressive professional experience in a collegiate housing and residential life setting or similarly applicable experience.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.