Reporting to the Facilities Systems Supervisor, this position is a critical member of a 24/7 Delta Center Operation responsible for monitoring and responding to computer systems; critical safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc.; Operates equipment to receive, process, and disseminate incoming alarms and general information calls; Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required; Uses discretion in determining severity of situation and appropriate response; Utilizes problem solving and troubleshooting skills resulting in effective resolution; Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership; Effectively communicates with all levels of customers in a clear, concise, and professional manner; Prepares and maintains daily activity and emergency event logs; Adheres to and enforces all departmental Standard Operating Procedures (SOP's); Understands and complies with procedures pertaining to emergencies; Works cooperatively with superiors and other employees; Remains alert and maintains real time situational awareness; Demonstrates professional integrity and accountability in all transactions; Performs daily tests on systems and alarms to ensure proper function and back-up capability is working properly; Performs preventative and corrective maintenance on equipment; Participates in the set-up of new facilities and equipment; Completes end of shift reports and makes preparations for upcoming shift; Completes all required work documentation accurately and submits on-time.

Ms Windows/Office; SAP; KRONOS

Driver's License — Preferred

Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently.

None

Associate's Degree + 3 Years

Technical/Skills Training + 4 Years

High School + 5 Years

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. 

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.