The University of Southern Californias (USCs) Information Technology Services is seeking a talented Cloud and Systems Engineering Manager with an exceptional commitment to service excellence to join its team. As the Cloud and Systems Engineering Manager, you will be an integral member of the Infrastructure Services team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USCs ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services, affirms ITS cultural values, empowers cross-functional teamwork, embraces world-class best practices, and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the universitys mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align with their abilities and potential.
We are looking for top talent to join us on our journey.
USCs ITS organization represents a diverse and talented team committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
USC is the leading private research university in Los Angelesa global center for arts, technology, and international business.With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familythe faculty, staff, students, and alumni who make USC a great workplaceyou will enjoy excellent benefits, including various well-being programs designed to help individuals achieve work-life balance.
Join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
The candidate for the position of Cloud and Systems Engineering Manager must meet the following qualifications:
Bachelors degree in engineering, computer science, computer information systems, business management, a related field, or equivalent combination of education, training, and experience.
Six years of experience in information technology.
At least three years of experience supporting infrastructure and storage services.
Knowledge of and support experience with standard server operating systems, such as Windows and Linux, and virtualization technologies, such as VMWare.
Knowledge of networking concepts, TCP/IP, routing, firewalls, and network security.
Strong knowledge of shell scripting.
Knowledge of and support experience in migrating server workloads to IaaS platforms, such as AWS or Azure.
Familiarity with infrastructure automation tools and techniques, such as DevOps.
Proven track record in establishing strong customer relationships and delivering consumer-focused solutions within a large IT enterprise.
Familiarity with budget planning and management, business case development, and project and service management.
Ability to develop positive working relationships and a strong rapport with team members; demonstrated experience leading a multifunctional team.
The ideal candidate for the position of Cloud and Systems Engineering Manager has the following qualifications:
A master's degree in IT, Business, or relevant certifications.
More than eight years of experience in information technology.
Progressively responsible in IT, preferably in an educational setting or similar complex organization.
Knowledge and familiarity with managing IT projects, systems, and staff is crucial.
Experience in building and running IaC and DevOps environments.
Ability to lead and manage a team, set goals, delegate tasks, and provide guidance and support to staff members. Strong leadership skills are crucial for overseeing IT operations effectively.
Anticipates customer needs and emerging trends and articulates a vision and strategy that motivates others to action.
Willingness to stay updated with technological advancements and trends, integrating innovative solutions that enhance the institution's IT infrastructure and services.
Ability to collaborate with various departments, understand their needs, and effectively align IT initiatives to support academic and administrative functions.
THE WORK YOU WILL DO
The Cloud and Systems Engineering Manager oversees the configuration and operation of ITS servers. The Cloud and Systems Engineering Manager is responsible for implementation and operations activities to ensure the stability and security of centralized and distributed physical and virtual servers and that ITS systems support the needs of a broad range of campus stakeholders. The Cloud and Systems Engineering Manager ensures critical issues are tracked, managed, and escalated appropriately and facilitates timely resolution. As a member of ITS, the Cloud and Systems Engineering Manager is expected to model and cultivate ITSs cultural values and behaviors within his or her team.
The Cloud and Systems Engineering Manager:
Drives continuous service improvement by formulating improved processes around level 3 service delivery and by coaching, training, and mentoring staff to investigate, troubleshoot, and resolve a range of business-process- and technology-related incidents; minimizes the impact of incidents by creating resilient processes, including handling major incidents.
Manages the development of team members by helping them set and achieve goals for their career growth and fosters an inclusive environment that values differences and creates a sense of belonging and appreciation among team members.
Supports the vision for infrastructure services; works with other ITS leaders to develop and manage a holistic strategy for delivering service quality and continuous improvement.
Works closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for all aspects of storage.
Defines standardized processes for ITS servers, including system setup, account management, file services, network configuration, license management, application hosting, user application support, capacity planning, patching, maintenance, and support.
Drives successful day-to-day operations of the infrastructure and storage team by managing service levels and quality of service delivered via service tickets, emails, and other service channels; tracks and reports service delivery metrics; gathers and analyzes technical and performance data to ensure quality service delivery. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Analyzes system hardware needs and software enhancements, evaluating the effectiveness of current campus facilities and resourcesleverages usage and customer satisfaction data to determine future services, systems, and spending.
The annual base salary range for this position is $146,492.57 - $160,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
MINIMUM QUALIFICATIONS The candidate for the position of Server and Storage Manager must meet the following qualifications: Bachelors degree in engineering, computer science, computer information systems, business management, or a related field, or equivalent combination of education, training, and experience.Minimum Experience:6 yearsMinimum Field of Expertise:Six years' experience in information technology. Three years experience supportinginfrastructure and storage services. Knowledge and support experience with commonserver operating systems including Windows and Linux, and virtualization technologiesincluding VMWare. Familiarity with infrastructure automation tools and techniques,including DevOps, and knowledge of networking concepts, TCP/IP, routing, firewalls andnetwork security. Proven ability to develop positive working relationships and a strongrapport with team members; demonstrated experience in leading a multifunctional team.Strong knowledge of shell scripting, and knowledge and support experience migratingserver workloads to IaaS platforms, including AWS or Azure. Proven track record inestablishing strong customer relationships and delivering consumer-focused solutionswithin a large IT enterprise. Familiarity with budget planning and management, businesscase development, project management and service management.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.