OCC Shift Supervisor - Operations Control Center

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
OCC Shift Supervisor - Operations Control Center

Job Profile Title
Supervisor, Control Center

Job Description Summary
The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe and economically vibrant destination. With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments: Administration, Office of the University Architect, Design and Construction, Real Estate, Operations, and Maintenance.

The University of Pennsylvania is implementing a campus transformation entitled Penn Connects (http://www.pennconnects.upenn.edu). This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. https://www.facilities.upenn.edu/

Job Description

The Operations Control Center (OCC) Supervisor is responsible for overseeing daily operations of a 24/7 control center, ensuring the efficient monitoring of campus utility and building systems, including HVAC chillers, and energy management systems. This role involves real-time system oversight, incident response, and direct supervision of union mechanics to maintain optimal system performance and customer satisfaction. The Supervisor also handles after-hours emergency response, including issues in residential halls, ensuring timely and effective resolution.

The Supervisor utilizes Building Automation Systems (BAS) and other monitoring platforms to assess system conditions, troubleshoot issues, and coordinate responses to alarms, equipment malfunctions, and customer calls. Additionally, this position ensures compliance with safety and regulatory standards, enforces operational procedures, and collaborates with internal departments and external agencies to optimize system performance.

Strong leadership, decision-making, and technical expertise are critical to success in this role. The Supervisor works a rotating shift and provides coverage for other supervisors as needed to ensure 24/7 operational continuity.

Job Responsibilities

• Operations & Monitoring: Oversee daily operations of the Operations Control Center (OCC), ensuring the efficient and reliable monitoring of utility and building systems, including HVAC, chillers, and energy management systems. Utilize Building Automation Systems (BAS) to maintain optimal system performance
  
• Team Leadership: Supervise and support OCC staff, including scheduling, training, and performance management. Foster a culture of accountability, efficiency, and teamwork.
  
• HVAC and Controls Management: Utilize expertise in chiller operations, temperature controls, and energy management systems to maintain and troubleshoot building systems.
  
• Compliance Management: Ensure all activities align with safety, environmental, and regulatory standards related to HVAC, chiller, and control systems.
  
• Incident Response: Lead response efforts for system alarms, equipment malfunctions, emergencies, and after-hours residential hall issues, ensuring minimal disruption and effective problem resolution.
  
• After-Hours Support: Serve as the primary point of contact for after-hours emergency calls and operational issues within residential halls and other campus buildings.
  
• Structured Operations Expertise: Apply experience from regimented, process-driven environments to maintain consistency in control center operations, following standard operating procedures (SOPs) to ensure efficiency and reliability.
  
• Collaboration: Work closely with internal departments, vendors, and regulatory entities to optimize system performance and resolve technical challenges.
  
• Safety Assurance: Enforce safety protocols within the control center and oversee emergency preparedness measures for HVAC and control system failures.
  
• Reporting and Documentation: Maintain accurate records of operations, system performance, incidents, and key metrics. Provide regular reports to management.
  

Qualifications:

• Education & Experience: Associate of Science or Technical Certification and 5 to 7 years of experience in HVAC systems, utility plant operations, and maintenance within a Building Automation System (BAS) in a control room environment or an equivalent combination of education and experience required.
  
• Supervisory Experience: Demonstrated ability to lead and manage multi-skilled technical teams, ensuring accountability, efficiency, and adherence to operational procedures.
  
• Technical Skills: Strong understanding of HVAC systems, energy management, utility plant operations, and control room operations. Proficiency in BAS monitoring and troubleshooting is essential.
  
• Customer Service & Communication: Experience in a customer service call center is a plus. Must have strong communication skills, attention to detail, and the ability to provide excellent internal and external customer service to faculty, staff, students, parents, and colleagues. Must also hold subordinates accountable for the same level of professionalism and service.
  
• Adaptability & Flexibility: Works a 24/7 rotating shift, with potential assignments to a day shift. Must be available to fill in for other supervisors as needed and be flexible with work hours based on departmental needs.
  
• Emergency Response: Experience in managing emergency situations and coordinating effective resolutions during after-hours incidents is highly valued.
  

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Facilities and Real Estate Services

Pay Range
$31.01 - $45.90 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Left-Bank-Facilites--Real-Estate-Services/OCC-Shift-Supervisor---Operations-Control-Center_JR00104895









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